• 167–169 Great Portland Street, 5th Floor, London W1W 5PF
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Privacy Policy

1. Who we are

Noble Financial Solutions provides mortgage, protection and finance advice. We are responsible for the personal information we collect and use through our website, enquiries and client services.
Business name Noble Financial Solutions
Phone +44 7956 583 038
Email roopal@noblefs.co.uk
Registered address 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF

2. Information we collect

We may collect and use the following information, depending on the service you ask us to provide:
  • Identity details: name, date of birth, marital status, dependants and identification documents.
  • Contact details: home address, email address and telephone number.
  • Financial details: income, expenditure, employment, credit commitments, bank details, property details, mortgage details and deposit information.
  • Advice records: information about your needs, objectives, circumstances, suitability assessments and communications with us.
  • Protection information: health or lifestyle information where this is needed for insurance or protection advice. This may include special category data.
  • Website information: IP address, device information, browser type, pages visited, enquiry form information and cookie preferences.
  • Marketing preferences: whether you have agreed to receive updates from us and how you prefer to be contacted.

3. How we collect information

We may collect information directly from you when you complete a form, call us, email us, send documents or use our website. We may also receive information from lenders, insurers, Ingard Financial Limited, credit reference agencies, solicitors, estate agents, accountants or other third parties where this is needed for your enquiry, application or ongoing service.

4. How we use your information

Purpose What this means Lawful basis
Responding to enquiries and providing advice To understand your needs, contact you and provide mortgage, protection or finance services. Contract, pre-contract steps and legitimate interests.
Applications and suitability checks To assess options, submit applications and keep records of advice given. Contract, legitimate interests and legal obligation.
Legal and regulatory duties To meet FCA, anti-money laundering, complaint handling and record keeping requirements. Legal obligation and legitimate interests.
Special category data To arrange or advise on protection products where health or lifestyle information is needed. Explicit consent and substantial public interest where applicable.
Service improvement and administration To manage our business, website, systems, security, training and client service. Legitimate interests.
Marketing To send relevant updates where you have agreed to receive them, or where the law allows us to contact you. Consent or legitimate interests, with the right to opt out at any time.
Website analytics To understand how visitors use our website and improve it. Consent where required.

5. Who we share information with

We only share personal information where it is necessary, lawful and relevant to the service being provided. This may include:
  • Ingard Financial Limited, as our principal firm.
  • Mortgage lenders, protection providers, insurers, finance providers and specialist packagers.
  • Credit reference agencies, fraud prevention agencies and identity verification services.
  • Solicitors, conveyancers, surveyors, estate agents, accountants and other professional advisers where relevant to your matter.
  • IT, website, email, CRM, file storage and business support providers.
  • Regulators, ombudsman services, courts, law enforcement agencies or public authorities where required.
  • Professional advisers, auditors and insurers who support our business.

6. Credit checks and provider privacy notices

When you apply for a mortgage, protection policy or finance product, lenders and providers may carry out checks using your personal information. This may include credit checks, fraud prevention checks and identity checks. Providers will usually give you their own privacy notice explaining how they use your data.

7. How long we keep information

We keep personal information for as long as needed to provide our services, meet legal and regulatory duties, respond to complaints and maintain business records. In many cases, records may be kept for at least six years after the end of our relationship or the completion of advice, and longer where required by law, regulation or a provider.

8. How we protect information

We use appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure. Access is limited to people and service providers who need the information for a valid business reason.

9. International transfers

Some service providers may process personal information outside the UK. Where this happens, we will make sure appropriate safeguards are in place, such as adequacy arrangements or approved contractual protections.

10. Your rights

Under data protection law, you may have the right to:
  • ask for a copy of the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete information where there is no lawful reason for us to keep it;
  • ask us to restrict how we use your information;
  • object to certain uses of your information, including direct marketing;
  • ask for information to be transferred to another organisation where applicable;
  • withdraw consent where we rely on consent.
To use these rights, contact us at roopal@noblefs.co.uk. You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk if you are unhappy with how your information has been handled.

11. Cookies

Our website may use cookies and similar technologies. Please see our Cookie Policy for more information about the cookies we use and how to manage your preferences.

12. Automated decision-making

We do not usually make decisions about you based solely on automated processing. Lenders, insurers or finance providers may use automated systems as part of their own assessment processes, and they will explain this in their own privacy notices where applicable.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.
Regulatory information: Noble Financial Solutions, FCA reference number 1054585, is an Appointed Representative of Ingard Financial Limited, which is authorised and regulated by the Financial Conduct Authority. Ingard Financial Limited is registered in England and Wales No. 05728066. Registered Office: Maple House Park West, Sealand Road, Chester, CH1 4RN. FCA registration number 450731.